Wednesday, January 27, 2010

my savy response to a tragedy

This morning a tragedy occurred. I dropped my new Stanley thermos and dented the cup. Thankfully I'm super smart. I went on their website and found a customer service email. The following was sent:

Dear Wonderful Stanley Customer Service Rep,

I recently received an amazing Stanley 1.1 qt thermos for Christmas from my husband. I love it. It keeps my coffee hot no matter how long it takes me to drink it all. Well today disaster struck. As I opened my car door to reach for the thermos along with my lunch box for work this morning it rolled out and hit the ground. I have seen on your website where you have tossed these bad boys from airplanes and rolled over them with trucks. Pretty amazing. I don't believe dropping it from my car to the ground should have caused so much damage to the cup. I have attached a picture for your convenience.

I woul like a replacement cup sent to:

Desiree ---------------

I know you stand behind your products 100% so I want to thank you ahead of time for your prompt attention to my dilemma.

Your faithful customer,

I'm sure I'll have an apology letter for the inconvenience as well as a new cup an day now.


  1. here's hoping for the best AND a new cup - and look at my post over there, showing a picture of my COACH PURSE... wowza.

  2. Let me know if you get a new one. I have dented my klean kanteen a lot! But I don't know if they drop them out of airplanes.

  3. So awesome! I hope you're right and they do stand behind their product! Then you'll have TWO of them! How awesome would that be??

  4. That's stupid that they've dropped them out of airplanes and whatnot, and yours can't even survive a little fall!!

  5. ahahaha, girl you better!!!!! that's like denting a nalgene bottle - it just shouldn't happen!

    if i were them, i'd get on it stat!

  6. You'll have to let us know what they respond!